Crisis messaging line serves everyone, in any type of crisis, providing
access to free, confidential, 24/7 support via a medium people already use and trust:
First, you’re in a crisis. Crisis doesn’t just mean thinking about ending your own life. It’s any painful emotion and anytime you need support.
So, you WhatsApp us at +91-999966655.
Your opening message can say anything. Keywords like "HI" and “HELLO” just help us identify how people hear about us.
The first two responses is automated. They tell you that you’re being connected with a Crisis Counselor and invite you to share a bit more. The Crisis Counselor is a trained volunteer, not a professional. They can provide support, but not medical advice.
It usually takes less than five minutes to connect you with a Crisis Counselor. (It may take longer during high-traffic times).
When you’ve reached a Crisis Counselor, they’ll introduce themselves, reflect on what you’ve said, and invite you to share at your own pace.
You’ll then text back and forth with the Crisis Counselor. You never have to share anything you don’t want to.
The Crisis Counselor will help you sort through yourfeelings by asking questions, empathizing, and actively listening.
The conversation typically ends when you and the Crisis Counselor both feel comfortable deciding that you’re in a “good ” safe place.
After the conversation, you’ll receive an optional survey about your experience. This helps us help you and others like you!
The goal of any conversation is to get you to a calm, safe place. Sometimes that means providing you with a referral to further help, and sometimes it just means being there and listening. A conversation usually lasts anywhere from 15-45 minutes.
We work with governments, educational, institutions, businesses, civil society, and media to:
In 2009, the Foundation established a crisis intervention and psychological counselling service in Mumbai, India.
To date, our Mental Health Helpline has put in place arrangements with public services such as the police, ambulance services and hospitals, and we’re always looking to further those partnerships.
The Foundation has collaborated with schools and colleges to raise awareness and remove the stigma often associated with mental health issues.
We’ve partnered with several institutions such as the Surat Police, Emannuel Hospital, SHOUT (www.giveusashout.org), the Director General of Shipping and many other offices, schools, and colleges.
Please email us at email@example.com if you wish to receive posters or material to advertise in your school, college, or office.